Amazon (on contract)  |  User Experience Designer

Amazon ships items in a many package types, including the manufacturer's original box. Such a box has labeling that says what's inside. My design messaged the customer within the purchase flow that their item will arrive unconcealed and provided an option to conceal it.

The process involved eliciting requirements from stakeholders, researching customer frustrations upon receipt of an item with no overbox, providing executive management with risks and recommendations, meeting with UX writers throughout the company to hone the messaging, and guiding the design through a CXBR, one of Amazon's design review processes.

Amazon (on contract)  |  User Experience Designer

I designed the UX for various features of Amazon.in, the online store for India. This included features within the checkout process, the process for returning unwanted items, and purchase and redemption of gift cards, most for mobile as well as desktop. I also designed features within internal and seller-facing pricing tools.

The process included coordinating with product managers in India as well as designers and stakeholders on the US side, creating highly interactive prototypes and detailed documentation of all proposed features.

Rhapsody  |  User Experience Designer

Rhapsody (now Napster) is a music subscription service. I served as the primary UX designer for several versions of the product, including the desktop web experience, the Android app for phone and tablet, and the Windows 7 application. I created highly detailed wireframes in OmniGraffle and interactive prototypes in Axure 6.5 to show proposed interactions and user flows.

RealNetworks  |  User Experience Designer

I served as company-wide resource for UX design, working on several projects simultaneously, including Rhapsody.com, RealPlayer, and various web properties.

Microsoft (on contract)  |  Prototyper

I served as a software prototyper using Asymetrix ToolBook, and collaborating with feature owners and visual designers in creating a full-featured prototype of Microsoft Works.

Microsoft (on contract)  |  Producer

I served as a producer creating Enhanced CD titles, which contained interactive applications when viewed on a PC. The process involved coordinating with managers at Sony and BMG while creating applications for two commercially released CDs: Mariah Carey’s “Merry Christmas” and the “Alexander Nevsky” motion-picture soundtrack

Asymetrix  |  Program Manager  &  Customer Support

I served as program manager, creating a suite of sample applications and developer tools for various versions of ToolBook, an application development environment. I initially served in customer support.

RealNetworks  |  Program Manager

Program manager and UX designer for various versions of RealPlayer versions 4 and up, as well as an on other research projects. (Until 2007, UX was part of a program manager's role.)

Software Skills

Education

Iowa State University  |  BA, Russian Language

Personal Interests

Bowling, bridge, pool, bicycling

Safeco Insurance (on contract)  |  User Experience Designer

I designed the agent-facing experience for Safeco’s customer-billing system. This included the customer's billing overview, making payments for customers, customer payment methods and billing history, and agency notifications for customer billing events.

The process involved collaborating with product management, QA, and development. Deliverables included wireframes for internal review, redlines for development, and interactive prototypes for user-experience testing.